Report on complaint handling activity

In accordance with the provisions of Section XI of the Bank of Italy’s instructions on “Transparency in operations and banking and financial services – correct conduct in relations between intermediaries and customers” issued on 29 July 2009, which requires banks to publish a report on their websites once a year describing their complaint handling activity along with relevant data, notice is hereby given that in the twelve months ended 30 June 2011:

• Mediobanca S.p.A. received a total of 4 written complaints, all of which in connection with certificate deposits reverting to the Italian Ministry for the Economy and Finance (so-called “dormant” deposits), all of which were replied to within thirty days of their receipt;
• in respect of one complaint, the customer concerned has appealed to “Arbitro Bancario Finanziario” (banking arbitration).